INFO@TIGERNATURALGAS.COM

1. Who is TIGER, INC?
2. What is a “Future Switch”?
3. My account has already switched. Why does your letter say this is a “Future Switch”?
4. I received a letter that says my future switch was “unauthorized”. How do I know whether this was authorized or not?
5. How is my account able to switch away from Tiger’s service without my authorization or knowledge? Did Tiger or PG&E do this?
6. What do I do now if I think I did authorize the switch away from Tiger?
7. I am still deciding which company I want to purchase my natural gas from. What do I need to know to help me make this decision?

Who is TIGER, INC?

Tiger, Inc is the same company as Tiger Natural Gas. In most cases (and depending on your contract terms), we have been your natural gas supplier of choice for several years. We are an award-winning natural gas supplier, and have provided excellent natural gas supply and management services and unsurpassed customer service for over 20 years. See our Service Areaspage for more information on the services and products we provide in your area.

What is a “Future Switch”?

An account “switch” is when a customer begins to purchase natural gas from a different Energy Service Provider (ESP) than the previous ESP they were already with. When this kind of account change occurs, it is called a “switch”. PG&E communicates to us when our customers are scheduled to switch away from our service to another supplier, and who the other company is. We received data from PG&E that your account(s) was scheduled to switch away and have found in many cases our customers, like you, were unaware of such a switch.

My account has already switched. Why does your letter say this is a “Future Switch”?

We chose to send letters to all our customers out at the same time, after reviewing the data PG&E sent us at length. Although some time may have passed since your “Future Switch” occurred, if you were unaware of this switch, we consider this information valuable to our customers and have decided to send you a letter notifying you of the situation anyway.

I received a letter that says my future switch was “unauthorized”. How do I know whether this was authorized or not?

Your accounts began service with Tiger because you agreed to our service through a written or verbal agreement. Our agreements require a written notice of cancellation after the initial contract term. Since no written cancellation of service notice has been received from you or your company, we consider the account(s) currently under contract with TIGER. Therefore, this switch is unauthorized, taking place prior to your contract expiration and without proper notification.

In addition, if you did not agree to this switch away from Tiger’s service to another supplier and you intend to remain with Tiger, we consider this an unauthorized switch and will work with you to return to Tiger’s service.

How is my account able to switch away from Tiger’s service without my authorization or knowledge? Did Tiger or PG&E do this?

You or someone at your company was contacted by a representative of another ESP. Through that communication, the other ESP was able to gather enough information to enroll your account. You may have agreed to their service and terms, or you may be completely unaware of their pricing and contract terms. Either way, this pending or completed switch is as a result of the other ESP’s actions, not PG&E or Tiger.

What do I do now if I think I did authorize the switch away from Tiger?

If you think you did agree to another ESP’s service…

 - AND You are not in your initial contract term with Tiger

 - AND You do not want to continue your service with Tiger

…Simply send us a written cancellation notice referencing your PG&E Service Agreement Number and we will honor your request.

If you think that you did agree to another ESP’s service and you are still within your initial contract term with Tiger, you will need to remain with or come back to Tiger’s service until the end of your initial contract term.

If you know you did not authorize the switch away from Tiger, please sign and return this attached Cancellation of Future Switch Notice:

Cancellation of Future Switch Notice

You can find all the information you need to complete and send this form on the letter we sent you. Please also contact PG&E and request your future switch be cancelled as soon as possible. If you have already switched and you would like to come back to Tiger, please request that you be dropped from your current supplier as soon as possible. Then Contact Usso we can re-enroll your account and we can begin saving money once again!

I am still deciding which company I want to purchase my natural gas from. What do I need to know to help me make this decision?

It is important for you to know what price your account(s) will be charged for the entire life of your contract, as well as whether you can be agreeable to all the contract terms, including the cancellation policy. You also want to be certain you are with a company that has your best interests at heart; a company that will work hard to not only save you money, but provide you the best customer service possible.

Here are a few questions to ask the other company:

• What exactly would my contract price be, and for how long would this price apply?
• What is the cancellation policy under this contract? Would I be liable for any fees or early termination damages?
• Would I be charged a customer fee? What would it be?
• Who would my representative be and would I be able to reach them directly when I have questions or need help?
• Will I save money? Will I save for the entire life of the contract or only one or two months?
• Can I receive a report periodically (for free) that shows me how much I am saving?