Switch from PG&E

Tiger Natural Gas can save your residence or organization up to 10%+ on your annual natural gas bill. If you are still buying your natural gas from Pacific Gas and Electric (PG&E) you are paying significantly more than you should be. Tiger offers a program that will provide you with more flexibility and superior customer service, all while simultaneously decreasing your costs and increasing your cash flow.

Tiger has over 23,000 satisfied customers in California and is thrilled about the prospect of becoming your supplier of choice.

Tiger’s natural gas purchasing program offers:

  • Significantly discounted pricing for PG&E customers over Pacific Gas and Electric rates. Tiger can currently save you up to 10%+ on your annual natural gas cost.
  • Industry leading customer service; Tiger is much more flexible and responsive than any utility.
  • The ability to lock in a fixed price for your natural gas. This allows you to forecast and budget your expenses for an extended period of time.
  • Free Cost Savings Analysis.
  • No minimum monthly purchase requirement.

Please look over our website (www.tigernaturalgas.com) for more information and look us up on the Better Business Bureau website (BBB.org). We have been in business since 1991 and have over 25,000 accounts nationwide without ever receiving one complaint. This is because Tiger’s strong emphasis on maintaining superior customer service and customer relationships are key elements to our success.

To process a residential account we must receive both the Residential Natural Gas Purchase Agreement and the Customer Authorization for Core Gas Aggregation Forms. Your account will not be switched unless we have both.

Residential Customers:

The natural gas market in your area has been deregulated, much like the telecommunications industry. This allows you the ability to select who you wish to purchase your natural gas from. Tiger is able to pool our customers’ usage and get a much better rate for our natural gas purchases. Since we are able to buy our gas at prices less than PG&E, we then pass those savings on to our customers and provide them with a cost savings over what PG&E would charge.

In your case, we can save you up to 10%+ off your annual natural gas bill depending on your usage. However, PG&E still owns the pipelines that transmit and distribute the gas to your residence. Because of this, they will still be charging you for the transmission and distribution of the gas to your residence. The only change that you will experience when you switch is that on the bill PG&E sends you each month you will be charged Tiger’s price for the natural gas instead of PG&E’s, and the money that you pay for the gas will go to Tiger instead of PG&E.

It only takes a few signatures from you to transfer your account from being supplied by PG&E to being supplied by Tiger. Additionally, you will incur no downtime and there are no additional risks involved with choosing Tiger to be your natural gas supplier. If you have an emergency or a pipeline problem, you will still deal directly with PG&E, and you will not be charged extra because you buy your natural gas from Tiger.

However, if you have a problem with your billing or another customer service issue, you can easily call your Tiger representative and be quickly taken care of because we are much more flexible and service-oriented than a large utility company. In addition to the superior customer service, Tiger will also offer you the ability to lock in a fixed price at different times throughout the year. This will allow you to budget and forecast your natural gas expenses.

In order to switch your natural gas service to Tiger, you must fill out the forms located at the bottom of this page and email them to Johnathan Burris at JBurris@TigerNaturalGas.com. You can also fax them to (918) 491-6659 or (918) 524-0468 ATTN: Switch From PG&E.

You can also mail the forms to:

Tiger Natural Gas
ATTN: Switch From PG&E
1422 E. 71st St. Suite J
Tulsa OK, 74136

Instructions for completing the forms are located at the bottom of this page. The first form is the Residential Gas Purchase Agreement . This is essentially your contract with Tiger. It outlines the price offered, terms of the agreement, etc. The second form is the Customer Authorization for Core Gas Aggregation . This is a PG&E form that we cannot change. It is the form PG&E requires us to have on file before we can submit your account for enrollment in Tiger’s program.

Remember: in order for us to switch your service, we must receive both of these forms back and filled out completely. Instructions for filling out the forms are located at the end of this page. We have also included a quote for someone with an average PG&E cost of gas of $25, $50, $100 and $200 at the bottom of this page. These estimates will provide you with an accurate idea of what you could save on your natural gas usage.

Please go to our website ( www.tigernaturalgas.com ) for more information and look us up on the Better Business Bureau website (BBB.org). We have been in business since 1991 and have over 10,000 accounts nationwide without ever receiving one complaint. This is because Tiger’s strong emphasis on maintaining superior customer service and customer relationships are key elements to our success.

To process a residential account, we must receive both the Residential Natural Gas Purchase Agreement and the Customer Authorization for Core Gas Aggregation Forms. Your account will not be switched unless we have both.

Click here to download the Residential Natural Gas Purchase Agreement

Instructions for filling out Residential Natural Gas Purchase Agreement:

Please put the name associated with the account on the line after “Buyer” at the top of the form. Then fill out the bottom section completely.

Click here to download the Customer Authorization for Core Gas Aggregation

Instructions for filling out Customer Authorization for Core Gas Aggregation:

We have already checked the appropriate billing option. You will need to sign the form where it says “Signed by” and provide your Gas Service Address, City and PG&E Account Number at the bottom of the first page. If you would like to switch multiple accounts use the remaining lines or fill out the second page of the form.

Click here to download the Residential Cost Savings Estimates

If you have any questions or would like additional information, please contact us. You can reach us by email at JBurris@TigerNaturalGas.com or by phone at (888) 875-6122 Ex. 226.

Businesses, Churches, Commercial and Industrial:

Request for Quote

We would like the opportunity to provide you with a FREE Cost Savings Analysis that shows you how much you could expect to save once you become a customer of Tiger. In order to create the Cost Savings Analysis, we must first get your historical usage.

To get your usage to us, fill out the Request for Quote form at the bottom of this page and we will contact you with information necessary to get your usage. You can also download the  Usage Request Form. Instructions for filling out the form are at the bottom of the page.  Once we receive your historical usage, we will send you a Cost Savings Analysis that shows you how much you could expect to save by switching to Tiger.

If you have any questions or would like additional information, please contact us.

Instructions for filling out the Usage Request Form:

If you download the form you will need to fill it out and email it to JBurris@TigerNaturalGas.com or fax it to 918-491-6659 or 918-524-0468 ATTN: Switch From PG&E.

We have already checked the boxes needed for us to be able to receive your usage history one time. When filling out the form, please check your utility at the top and fill out the top portion of the first page, including your name, service address, and your account number, etc. On the second page, please sign, date and include your telephone number. Please contact us if you need any help.

Residential and Commercial Frequently Asked Questions:

Question: I didn’t think I had a choice of who I could buy my natural gas from. How does this work?

Answer: You certainly do have a choice. The natural gas industry in your area has been deregulated. The easiest way to understand it is to think of it like telecommunications deregulation, but instead of using phone lines, we use natural gas lines. We can sell you natural gas at a discount and you continue to use PG&E’s existing pipelines to transport the natural gas to your residence or facility.

There are no setup fees or connection fees and PG&E will not charge you additional transportation costs. So we are able to pass on the savings from the actual natural gas you use. If you are a residential Tiger customer, you will continue to receive your one PG&E bill. The only difference will be that instead of having PG&E’s cost for your natural gas, you would have Tiger’s. If you are a commercial Tiger customer, you would begin to receive an invoice from Tiger for the actual natural gas that you used and we would be able to offer it to you at a discount from what PG&E would charge you.

Question: How can Tiger be able to offer me a lower rate than my utility?

Answer: The utility is allowed to build in cost of their infrastructure, Bad Debts, and anything else the Public Utilities Commission will allow them, into their actual cost of gas. Tiger has minimal overhead and is much more flexible and able to go out and get the best price for our natural gas. We then pass savings on to our customers.

Question: How are you able to get the natural gas to me?

Answer: We will give the natural gas you buy from us directly to you utility company and then you will still pay them to transmit and distribute the natural gas through their existing pipelines to your residence or facility. So you will still be a customer of your utility but if you get your natural gas from Tiger you will still save money overall when you add in their transportation charges and the savings we offer you on the natural gas.

Question: What if I have an emergency?

Answer: If you have an emergency, like a gas leak or a fire, you will still call you local utility company and they will come out and service your pipelines and meters. You will still be their customer because you will pay them to distribute your natural gas to your residence or facility. They will not charge you more in a maintenance or emergency situation because you are a Tiger customer. However, if you have a billing or customer service issue, you can quickly contact your Tiger representative and be taken care of much quicker and more effectively.

Question: What are the risks involved with switching?

Answer: There is essentially no additional risk. Tiger has been in business for over 17 years and has over 10,000 commercial accounts nationwide, and we have never received a Better Business Bureau complaint. That is not the case with other energy marketers. At Tiger, we are truly devoted to customer satisfaction and our company was founded on the principles of integrity, reliability, and trust.

We have survived and outlasted many others in our industry, even when most had only been in business a fraction of the time we have. We will be here for a long time to come and in the event we cannot supply you with gas, your local utility company would begin to supply you again automatically. That is something that has never once happened in our 17 years of business. Please look over our website (www.tigernaturalgas.com) for more information and look us up on the Better Business Bureau website (BBB.org).

Question: How will you bill me for the natural gas we use?

Answer: If you are a residential Tiger customer, you will continue to receive your PG&E bill. The only difference will be that instead of having PG&E’s cost for your natural gas on your bill, you would have Tiger’s. Nothing will change from your perspective and you just pay once using any current method available to you from PG&E. There is a $1.50 per month customer fee included as well.

If you are a commercial Tiger customer, you would begin to receive an invoice from Tiger for the actual natural gas that you used. Some commercial customers can elect to still receive their bills through PG&E, but there will be at least a $1.50 per month customer fee.

Question: Is there a chance that Tiger would cost me more overall than my utility?

Answer: In some months, there is a chance that we could cost you more, but that does not happen often. However, when you look at it on an annual basis, we have never cost our customers more than the utility would have on a per therm basis. The reason that Tiger’s price can sometime be more than the utilities is because the utility actually lags behind were the current market price is.

Historically, our prices on a monthly level are most always less than the utilities, but when natural gas prices rise unexpectedly and quickly in a matter of a few months, it can result in our price for a month being more than the utilities. This is because when we were buying our gas at the market’s current rates, the utility was still selling gas at rates below where the current market was. This is because they must set their monthly prices well in advance of when we do, and the market was not forecasted to rise so much or so quickly. This results in their prices continuing to rise as ours level off or drop from their highs. That is why we like for our customers to look at the savings on an annual basis.